Technical Support
A Technical Support Specialist is a skilled professional able to offer dependable tech support and help, ranging from basic troubleshooting to resolving advanced issues. The Technical team will work full- and part-time hours during flexible shifts that may include evenings and weekends to cater for customers’ needs. Technical Support Specialists will work in team environments and primarily report to your technical department supervisor or shift manager.
Technical Support Specialists
Our Technical Support Specialists are skilled in:
- Documenting and tracking customer issues using a ticketing system to ensure quick resolution.
- Explaining highly technical details to customers using simple understandable terms.
- Following-up with customers to ensure their issues are completely resolved.
- Maintaining databases.
- Producing periodic reports of technical support operations to company management.
- Providing step-by-step guidelines for the resolution of a technical issue.
- Technical & Administrative Back-Office Support.
All it takes is one simple monthly fee
Frequently Asked Questions
It will take around 1 week after successfully interviewing, accepting, and signing the contract to get the new staff onboarded and ready to start work.
Your Staff will work based on your preferred time zone, days, and hours. Typical Full-Time staff will work for 9 hours a day with a 1-hour lunch break.
We don’t have any lock in contracts. We will work hard that you will never leave us, but if you decide to, you have the right to terminate the contract but with an adequate notice period.
Your staff will report to you directly! You will also be able to monitor them using “staff performance monitoring software” where you can see work in progress as it happens. They are required to log in at the start of each shift and log out when they are finished for the day. When they are hitting their KPIs, delivering on their outcomes and doing a great job, you know that your staff are working productively.
You will fully manage your staff day to day, just as you would your team locally. They adhere to your policies and guidelines. We provide the facility, HR support and payroll, operations, IT & facilities support – but they work on the task and duties that you assign to them.