Live Chat Support
Live Chat can boost conversion rates by providing unparalleled convenience for customers, solving problems faster and therefore improving customer satisfaction. Your Customers will receive a response much faster than they would through email or support tickets that can take hours or even days. Live Chat also increases sales by instantly answering inquiries from potential customers who are interested in your products and services. In other words, give them a push to buy.
Live Chat Support Specialists
Our Live Chat Support Specialists are skilled in:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
- Developing Customer Service Solutions
- Documenting issues and resolutions
- Identifying possible website errors
- Learning about new products and services
- Assisting with overflow work and other duties as needed
- Promoting interest in client products and services
- Providing administrative support to the customer service team
All it takes is one simple monthly fee
Frequently Asked Questions
It will take around 1 week after successfully interviewing, accepting, and signing the contract to get the new staff onboarded and ready to start work.
Your Staff will work based on your preferred time zone, days, and hours. Typical Full-Time staff will work for 9 hours a day with a 1-hour lunch break.
We don’t have any lock in contracts. We will work hard that you will never leave us, but if you decide to, you have the right to terminate the contract but with an adequate notice period.
Your staff will report to you directly! You will also be able to monitor them using “staff performance monitoring software” where you can see work in progress as it happens. They are required to log in at the start of each shift and log out when they are finished for the day. When they are hitting their KPIs, delivering on their outcomes and doing a great job, you know that your staff are working productively.
You will fully manage your staff day to day, just as you would your team locally. They adhere to your policies and guidelines. We provide the facility, HR support and payroll, operations, IT & facilities support – but they work on the task and duties that you assign to them.