Customer Service
We believe satisfied customers are your biggest advocates and that’s why hiring a Customer Service Specialist will maintain a great relationship with your customers and provide them with excellent customer service and remote customer support around the clock. Our team will have the 3 most important qualities of customer service centre; professionalism, patience, and a “people-first” attitude! because we know customer satisfaction can make or break a business.
Customer Service Specialists
Our Customer Service Specialists are skilled in:
- Answer detailed product and service questions & help resolve problems.
- Build strong relationships with customers.
- Handling emails, phone, & live chat support.
- Handling complaints, troubleshooting & customer Support.
- Identifying and fulfilling customer needs to achieve satisfaction.
- Retain customers & grow your business
- Technical & administrative back-office support
All it takes is one simple monthly fee
Frequently Asked Questions
It will take around 1 week after successfully interviewing, accepting, and signing the contract to get the new staff onboarded and ready to start work.
Your Staff will work based on your preferred time zone, days, and hours. Typical Full-Time staff will work for 9 hours a day with a 1-hour lunch break.
We don’t have any lock in contracts. We will work hard that you will never leave us, but if you decide to, you have the right to terminate the contract but with an adequate notice period.
Your staff will report to you directly! You will also be able to monitor them using “staff performance monitoring software” where you can see work in progress as it happens. They are required to log in at the start of each shift and log out when they are finished for the day. When they are hitting their KPIs, delivering on their outcomes and doing a great job, you know that your staff are working productively.
You will fully manage your staff day to day, just as you would your team locally. They adhere to your policies and guidelines. We provide the facility, HR support and payroll, operations, IT & facilities support – but they work on the task and duties that you assign to them.