Customer Retention
Customer Retention Specialists focuses on maintaining a high customer retention rate for your business. By designing and implementing customer retention strategies, our Customer Retention Specialist works to retains your business and increase customer loyalty. They will work with existing customers who are at risk of cancelling services or not ordering again. Ensuring customer loyalty is important because by staying connected with a customer leverages a positive relationship for repeat sales.
Customer Retention Specialists
Our Customer Retention Specialists are skilled in:
- Building positive relationships with customers and business associates.
- Communicating with customers and sales representatives.
- Developing aggressive retention strategies based on customer feedback.
- Gathering and analysing information about customer complaints.
- Negotiating with customers to renew contracts and retain business.
- Re-engage with former customer base (win back programs).
- Writing and presenting customer behaviour reports.
All it takes is one simple monthly fee
Frequently Asked Questions
It will take around 1 week after successfully interviewing, accepting, and signing the contract to get the new staff onboard and ready to work.
Your Staff will work based on your preferred time zone, days, and hours. Typical Full-Time staff will work for 9 hours a day with a 1-hour lunch break.
We don’t have any lock in contracts. We will work hard that you will never leave us. But if you decide to, you have the right to terminate the contract but with an adequate notice period.
Your staff will report to you directly! They are required to log in at the start of each shift and log out when they are finished for the day. You will also be able to see work in progress as it happens by using our “staff performance monitoring software”. You will know that they are working productively when they hit their KPIs, deliver outcomes and does a great job.
You will fully manage your staff day to day, just as you would manage your team locally. They adhere to your policies and guidelines and work on the tasks and duties assigned by you. We, however, will provide the facility, HR, payroll, operations, IT & facilities support.